Broader Range of Support through Remote Service Desk

The Service Desk is the Link from your Technology, Users, and Business to DynamIT Solutions.

Imagine a fully-staffed support team who can respond immediately to your entire company's computer-related challenges and questions. Imagine not having to wait until tomorrow or when the next technical-support person becomes available to assist you with your computer problems. Imagine communication on the status of your requests regardless of location. Imagine a seamless, integrated support desk at your fingertips. DynamIT Service Desk differs from a Help Desk by providing a broader range of support and more experienced professionals. The Service Desk is the link from your technology, your users who need support and your business to DynamIT Solutions.

When you need assistance, DynamIT Solutions’s Service Desk provides solutions designed to guide you through your problem, or remotely access and solve any issue. Our certified professionals are experts at handling desktop, network, server, and application support-related issues. We are always connected to your network so we can remotely monitor, identify and resolve software errors, lost files, networking, mobile communications issues and much more.

What Do You Get When You Subscribe to Our Service Desk?

  • 24×7 Support for PC, Laptop & Smart Phones including Apple IPhone®, Android™, Blackberry®, Windows ® Mobile and more.
  • Service Ticketing System and Customer Portal Access System
  • Problem Isolation and Resolution
  • Remote Support Framework and Tools
  • User Support – “How to Questions” and Educational Support
  • Desktop Optimization and Performance Tuning
  • Patch and Update Management
  • Bundled Desktop Anti-Virus, Anti Spyware
  • Anti-Spam and Virus Filtering
  • Remote Access to Corporate PC’s from anywhere